Leadership, Managerial and Supervisory

About the Workshop

In order to reduce attrition and to increase retention, this highly interactive workshop will introduce participants to management best practices.

Participants will go through the recruitment process while learning practical tools that will help them find the best fit depending on the desired competencies.

Participants will also be exposed to the best practices in terms of supervisory essentials; including communication skills, coaching & giving feedback, delegation skills, and employee motivation.

The workshop will also allow participants to learn the importance of an efficient performance management system and the essential tools to enhance their time management skills.

Learning Objectives

Upon completion of workshop participants will be able to:

1. Understand the importance of Behavioural Interviews to hire the “best fit”
2. Understand the importance of interpersonal communication skills to becoming a leader
3. Convey believability by ensuring the verbal, vocal, and visual elements of their communications deliver a consistent message
4. Learn how to give Constructive Feedback
5. Identify the differences between coaching and mentoring
6. Use a basic coaching model
7. Understand the delegation process
8. Carry Out the Delegation
9. Learn the key success for an effective appraisal
10. Learn how to Conduct and follow up on the Appraisal
11. Recognize the link between time management and productivity

Target Audience

This workshop will appeal to a wide range of audiences and is intended for Business professionals who are either at the managerial level or are interested in becoming Managers/team leaders.

Topics Covered

1. Competency Based Recruitment & Interviewing
2. The Cost of Hiring
3. Elements to consider during the Interview: the What and How competencies
4. The Behavioural Interview
5. Performance Appraisal
6. Managers’ Involvement
7. The Performance Appraisal Cycle
8. What the Performance Appraisal is not about
9. Employees’ and Organization’s Benefits
10. Employees’ Motivation
11. Satisfaction Results
12. Some Motivation Theories
13. Communication Skills
14. Cues to Believability
15. Perception
16. Listening and Questioning Skills
17. Giving Feedback
18. Effects of Feedback
19. Focusing on Constructive Feedback
20. Natural Response to Feedback
21. Johari Window Model
22. Coaching Skills
23. Fundamentals of Coaching
24. The GROW Model
25. Delegation Skills
26. Why should we Delegate?
27. When to Delegate?
28. How to Delegate?
29. What to Delegate?
30. Time Management Essentials
31. The Time Matrix
32. Do the Big Rocks first
33. The 4 Ds concept

Methodology

1. Learning Concepts/Presentations
2. Group Activities and Discussions
3. Tips and Tools
4. Individual and Team Exercises
5. Role Plays/Case Studies
6. Educational Videos
7. Action Plan to ensure Application of the Learning

Duration: 12 hours

Summary

Our Training of the Trainer workshop’s goal is to equip individuals with the needed knowledge to conduct effective trainings.

Learning objectives

By the end of this workshop, participants will be able to:

• Prepare for an effective training course

• Understand the identification of training needs

• Set measurable training objectives

• Identify challenges within a classroom

• Apply full knowledge in the training profession

Covered Topics

1. Training vs. teaching

a. Intro

b. Training needs analysis

c. Preparation

d. Training/teaching methods

2. Approaches, Methodologies, Techniques

a. Understanding how people learn

b. The “why” as important as the “how”

c. The traditional training tools

d. Where to use which tool

3. Classroom Management

a. Tools

b. Essential documentation

c. Logistics

d. Handling difficult students

e. Maintaining balance with discussions and exercises

f. Wrapping up professionally

4. Presentations 101

a. Types of presentations

b. Using info graphs

c. Making your presentation come alive

d. Rules of thumb

5. Intrapersonal Skills

a. Critical thinking

b. Optimism

c. Attitude

d. Resilience

e. Adaptability

f. Emotionally Intelligent Approaches

6. Dress code

7. Feedback session with live evaluation

Duration: 18 hours (up to 12 participants max)

About the Workshop

Supervision and leadership come hand in hand in companies, the better you are at these two things, the better the chances of your employees being compliant when working unsupervised as well as supervised.

This workshop revolves around having leaders adopt a culture of leadership, rather than use leadership as a tool.

Learning objectives

By the end of this workshop, participants will be able to:

1. Understand what leadership is not
2. Understand how to use leadership
3. Make supervision systematic
4. Create an internal culture through the right principles and practices

Covered Topics

1. Overview of Company’s Responsibilities
2. Introduction
3. Smart Business!
4. Supervisors are Directly Responsible
5. Discrimination
6. The Supervisor is the Key
7. Supervisors Should Be Trainers
8. Common Sense or Individual Good Sense
9. Every Culture is Different
10. Providing Supervision
11. Introduction
12. The Key to Safety Supervision is "Super Vision"
13. Delegate
14. Leaders Know How to Use Recognition
15. Management-Level Behaviors
16. Ensuring Accountability
17. What is Accountability?
18. Elements of Accountability
19. Element 1: Established Standards of Performance
20. Element 2: Resources to Achieve those Standards
21. Element 3: A System of Measurement
22. Element 4: Application of Effective Consequences
23. Element 5: Appropriate Application of Consequences
24. Element 6: Evaluation of the Accountability Program
25. Creating a Culture of Consequences
26. Introduction
27. Consequences
28. Consequence Categories
29. Positive Reinforcement
30. Negative Reinforcement
31. Punishment
32. Extinction
33. There Are Thanks.... And Then There Are Thanks
34. Leadership
35. Introduction
36. What Works: Tough-Caring Leadership
37. What Doesn't Work: Tough-Coercive Leadership
38. What Doesn't Work: Tough-Controlling Leadership
39. What Leadership is Not
40. Maxwell’s Five Levels of Leadership
41. Workplace Culture
42. Corporate Culture and Personality
43. Management + Leadership = Culture
44. What's Your Leadership Style?

Duration: 9 Hours

About the Workshop

Publicly Speaking can be a nightmare for some and others are found to be over confident which is as damaging.

This content-rich workshop was designed to tackle the foundation and upwards of publicly speaking, working on individuals as individuals and then in context, for you to speak and super influence your audience.

Learning Objectives

By the end of this workshop, participants will be able to:

• Speak publicly in an influential, head turning manner

• Understand how to grasp an audience

• Gain self confidence

• Know what to work on

• Practice

Covered Topics

1. Types of Public Speaking

2. Putting Value on your Speech

3. Grab your Audience

4. Sectioned Material

5. Practice Makes Perfect

6. Let’s Play Pretend

7. Studying the Grounds

8. Relaxing Techniques

9. Manifesting your Thoughts

10. Pauses

11. Sorry, not really

12. Say cheese!

13. Get the Experience

14. Finish Line

Duration: 4 Hours

About the Workshop

This course outlines the fundamentals of Project Management concepts and the necessary set of skills a Project Manager should acquire.

The process of ‘’managing a project’’ from initiation to handing over is described. Hands on experience on all steps of project management shall be shared, with an emphasis on Scope determination, Financial models, Works-breakdown Structure, Planning and Scheduling, Staffing, Executing, Monitoring & Control Instruments, Budgeting, Cost Estimation and Cost Control.

Contract types and Contractual considerations to successful project management shall also be visited.

Covered topics

1- Introduction to:

a. Project Management

b. Project Lifecycle

c. Project Management Knowledge areas

2- Criteria determination:

a. Project Selection

b. Portfolio Management

c. Financial Models

i. IRR

ii. NPV

iii. C/B

iv. Discounted Payback

3- Project Initiation

4- Project Planning Parts I & II

5- Project Execution Parts I & II

6- Monitoring & Control Parts I & II

7- Cost Estimates Procedures

8- Project Cost Control Tools

9- Project Closing and Handing Over

10- Contractual Aspects of Project Management

Duration: 28 hours

About the Workshop:

Jeff Bezos, CEO of Amazon said “A brand is what people say about you when you are not in the room.”

How does image relate to a person’s success, which in turn is related to the success of the organization they are a part of?

Much like branding being a crucial part of a company’s marketing strategy, personal branding is just as important to anyone operating in any market.

Personal branding follows the same principles of branding and marketing though it is applied to an individual.

This workshop provides a structured approach to help you define, plan and execute a branding strategy for yourself not only for your company.

Learning Objectives:

By the end of this workshop, delegates will be able to:

• Take advantage of the best practice guidelines to design their personal brand

• Define their specific expertise to use it to define their personal brand

• Identify their mission statement and goals in order to express themselves with their brand

• Formulate their branding strategy in line with their goals and mission statement

• Design their personal pitch and brand in line with their goals and branding strategy

• Use a number of proven strategies to market their personal brand and publicize themselves

• Adopt presentation skills to utilize to further enhance their “brand”

Topics covered:

1. Effective Branding

a. What is personal branding

b. Guidelines to follow when developing your brand

c. The 5-Step approach to personal branding

2. Define Expertise

a. How you should approach personal branding

b. What is your expertise?

3. Define Mission Statement

a. What is a mission statement?

b. What are some examples of poor mission statements?

c. What are the three areas to consider when creating an effective and useful mission statement?

4. Define Branding Strategy

a. What are effective branding strategies?

b. What can you learn from the world of marketing?

c. How can you think like a marketer?

d. Strategies should you consider to promote your personal brand when working for a company

5. Designing your Brand

a. Strategies to help you become more memorable

b. Brand identity and uniqueness

c. Learning from politicians and celebrities

d. Considerations when designing your personal pitch

e. Where is your reputation?

6. Delivering Self-Marketing

a. Important areas to consider when marketing yourself

b. Strategies to help you in self-marketing

7. Situational Presentation Skills for Executives

a. Planning your presentation

b. Structuring the presentation

c. Preparing to present

d. Managing the presentation

e. Presentation checklist

f. Marketing yourself in addition to the content (bringing it all together)

Duration: 12 hours

About the Workshop:

Management experts Paul Hersey and Ken Blanchard argue that leaders are not as effective as they could be because they do not match their style of leadership to the maturity of the person or group they’re leading, when style and maturity are not matched, failure is the result.

This workshop reveals how Hersey and Blanchard’s theory is used in practice in different leadership situations.

Learning Objectives:

By the end of this workshop, participants will be able to:

1. Understand the different styles of leadership
2. Adapt their leadership styles based on the majority of people they’re leading
3. Use the theory to be able to place more or less emphasis on the task and less emphasis on the relationships with the people they’re leading, depending on what is needed to get the job done successfully.

Topics Covered:

1. The Four Main Leadership Styles
2. Maturity Levels
3. Leadership Style Case Studies
4. Situational Leadership Models
5. Types of Leaders
6. Implementation of Leadership

Duration: 6 hours

About the Workshop

Event and wedding planning are an industry that requires careful planning, analysis pre and post evaluation, therefore this workshop has been designed to fit these criteria, and assist professionals in the industry with their day to day tasks, hence ensuring long term quality and consistency.

Event planning and management serves in the foundation and enhancement of project assessment, controlling of unplanned circumstances, project evaluation and presentation of services and products professionally.

Who should attend?

• Anyone who wants to become an event and wedding planner

• Event planners

• Wedding planners

Covered Topics

1. Types of Events

2. Establishing the foundation

a. Areas of brainstorming

b. Branding and identity

c. Choosing your service

d. Choosing your suppliers

e. Location

f. Marketing yourself

g. Targeting your market

3. Budgeting

a. Budgeting basics

b. What is budgeting?

c. Setting up a budget

d. Budget boot-camp

e. Budgeting tips

f. Goal setting

g. Mistakes to avoid

h. Maintaining your budget

i. Conclusion

4. Time management – Meeting and event planning

a. Purpose

b. Priority

c. To do lists

d. Set a deadline

e. Delegate

f. 2-minute rule

g. Multitasking

h. 5 W’s

i. Staying healthy

5. Creating the team

a. Types of team structures

b. Factors for team success

6. Task assignment

a. Task vs. job

b. Sample template

7. Delegating to the team

a. The smart and smarter delegation

b. The steps of successful delegation

c. The levels of delegation

8. Creating customized event checklists

9. Event timeline

a. Back dating schedule

10. Post event evaluation

a. Post event evaluation

b. Reconnect your core strategy

c. Evolve your event strategy

d. SWOT analysis

e. Translate strategy in to goals

f. Create a plan

11. From contracts to billing

a. 5 things to include in the contract

b. Fee structures

Approach

• Visual/Audio techniques

• Story telling

• Case studies

• Practice

Duration: 12 hours

About the workshop:

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An individual with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations.

Learning Objectives:

By the end of this workshop, participants will be able to:

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

• Understand, use and manage their emotions.

• Verbally communicate with others.

• Successfully communicate with others in a non-verbal manner.

• Identify the benefits of emotional intelligence.

• Relate emotional intelligence to the workplace.

• Balance optimism and pessimism.

• Effectively impact others.

Topics Covered:

1. Introduction

2. What is Emotional Intelligence?

a. Self-Management

b. Self-Awareness

c. Self-Regulation

d. Self-Motivation

e. Empathy

3. Skills in Emotional Intelligence

a. How to Accurately Perceive Emotions

b. Use Emotions to Facilitate Thinking

c. Manage Emotions

4. Verbal Communication Skills

a. Focused Listening

b. Asking Questions

c. Communicating with Flexibility and Authenticity

5. Non-Verbal Communication Skills

a. Body Language

b. It’s Not What You Say, It’s How You Say It

6. Social Management and Responsibility

a. Benefits of Emotional Intelligence

b. Articulate your Emotions Using Language

7. Tools to Regulate Your Emotions

a. Seeing the Other Side

b. Self-Management and Self-Awareness

c. Giving in Without Giving Up

8. Gaining Control

a. Using Coping Thoughts

b. Using Relaxation Techniques

c. Bringing it All Together

9. Business Practices (I)

a. Understand Emotions and How to Manage Them in the Workplace

b. Role of Emotional Intelligence at Work

c. Disagreeing Constructively

10. Business Practices (II)

a. Optimism

b. Pessimism

c. The Balance Between Optimism and Pessimism

11. Making an Impact

a. Creating a Powerful First Impression

b. Assessing a Situation

c. Being Zealous without Being Offensive

Duration: 12 hours