Managerial Excellence Program

About the Workshop

In order to reduce attrition and to increase retention, this highly interactive workshop will introduce participants to management best practices.

Participants will go through the recruitment process while learning practical tools that will help them find the best fit depending on the desired competencies.

Participants will also be exposed to the best practices in terms of supervisory essentials; including communication skills, coaching & giving feedback, delegation skills, and employee motivation.

The workshop will also allow participants to learn the importance of an efficient performance management system and the essential tools to enhance their time management skills.

Learning Objectives

Upon completion of workshop participants will be able to:

1. Understand the importance of Behavioural Interviews to hire the “best fit”
2. Understand the importance of interpersonal communication skills to becoming a leader
3. Convey believability by ensuring the verbal, vocal, and visual elements of their communications deliver a consistent message
4. Learn how to give Constructive Feedback
5. Identify the differences between coaching and mentoring
6. Use a basic coaching model
7. Understand the delegation process
8. Carry Out the Delegation
9. Learn the key success for an effective appraisal
10. Learn how to Conduct and follow up on the Appraisal
11. Recognize the link between time management and productivity

Target Audience

This workshop will appeal to a wide range of audiences and is intended for Business professionals who are either at the managerial level or are interested in becoming Managers/team leaders.

Topics Covered

1. Competency Based Recruitment & Interviewing
2. The Cost of Hiring
3. Elements to consider during the Interview: the What and How competencies
4. The Behavioural Interview
5. Performance Appraisal
6. Managers’ Involvement
7. The Performance Appraisal Cycle
8. What the Performance Appraisal is not about
9. Employees’ and Organization’s Benefits
10. Employees’ Motivation
11. Satisfaction Results
12. Some Motivation Theories
13. Communication Skills
14. Cues to Believability
15. Perception
16. Listening and Questioning Skills
17. Giving Feedback
18. Effects of Feedback
19. Focusing on Constructive Feedback
20. Natural Response to Feedback
21. Johari Window Model
22. Coaching Skills
23. Fundamentals of Coaching
24. The GROW Model
25. Delegation Skills
26. Why should we Delegate?
27. When to Delegate?
28. How to Delegate?
29. What to Delegate?
30. Time Management Essentials
31. The Time Matrix
32. Do the Big Rocks first
33. The 4 Ds concept

Methodology

1. Learning Concepts/Presentations
2. Group Activities and Discussions
3. Tips and Tools
4. Individual and Team Exercises
5. Role Plays/Case Studies
6. Educational Videos
7. Action Plan to ensure Application of the Learning

Duration: 12 hours