Emotional Intelligence At Work

About the workshop:

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An individual with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations.

Learning Objectives:

By the end of this workshop, participants will be able to:

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

• Understand, use and manage their emotions.

• Verbally communicate with others.

• Successfully communicate with others in a non-verbal manner.

• Identify the benefits of emotional intelligence.

• Relate emotional intelligence to the workplace.

• Balance optimism and pessimism.

• Effectively impact others.

Topics Covered:

1. Introduction

2. What is Emotional Intelligence?

a. Self-Management

b. Self-Awareness

c. Self-Regulation

d. Self-Motivation

e. Empathy

3. Skills in Emotional Intelligence

a. How to Accurately Perceive Emotions

b. Use Emotions to Facilitate Thinking

c. Manage Emotions

4. Verbal Communication Skills

a. Focused Listening

b. Asking Questions

c. Communicating with Flexibility and Authenticity

5. Non-Verbal Communication Skills

a. Body Language

b. It’s Not What You Say, It’s How You Say It

6. Social Management and Responsibility

a. Benefits of Emotional Intelligence

b. Articulate your Emotions Using Language

7. Tools to Regulate Your Emotions

a. Seeing the Other Side

b. Self-Management and Self-Awareness

c. Giving in Without Giving Up

8. Gaining Control

a. Using Coping Thoughts

b. Using Relaxation Techniques

c. Bringing it All Together

9. Business Practices (I)

a. Understand Emotions and How to Manage Them in the Workplace

b. Role of Emotional Intelligence at Work

c. Disagreeing Constructively

10. Business Practices (II)

a. Optimism

b. Pessimism

c. The Balance Between Optimism and Pessimism

11. Making an Impact

a. Creating a Powerful First Impression

b. Assessing a Situation

c. Being Zealous without Being Offensive

Duration: 12 hours