The Rapport Building Server

About the Workshop

Waiting staff is all staff from Head waiter to busser.

Apart from the knowledge and ability waiting staff has, skills and competency when it comes to interpersonal skills in this dimension, is crucial.

This workshop focuses on the much-needed rapport building set of skills that make guests come back for more of the service as well as the food and beverages served.

Learning Objectives

By the end of this workshop, participants will be able to:

• Build trust

• Understand trust and rapport better

• Build a solid, professional relationship with their guests

• Maintain loyalty of guests

Covered Topics

1. Active Listening

2. Posture and movement

3. Respect

4. Appearance matters

5. Empathy

6. External factors affecting rapport building

7. Keep them loyal

Duration: 6 Hours