The Perfect Operator

About the Workshop

Answering the phone can be a daunting task, especially when it is someone difficult on the line, or when the operator is unable to understand what is being required or spoken about.

This workshop equips participants with the needed skills to properly operate the telephone.

Learning Objectives

By the end of this workshop, participants will be able to:

• Give the best first impression

• Communicate effectively

• Take messages properly

• Practice the correct etiquette

• Assess themselves

Topics covered

1. First impressions

2. Telephone communication techniques

3. Voice mail messages

4. Importance of a positive image

5. Voice characteristics

6. Telephone etiquette

7. Self-Assessment

Duration: 3 Hours