The Hospitable Receptionist

About the Workshop

When people interact with establishments by calling, faxing, emailing or physically visiting, the receptionists are the person responsible for greeting and taking care of their needs, either by pointing them toward the person who can help them or directly.

This content rich workshop, equips participants in the roles of receptionists to stand out and shine through their skill and ability to excel at their jobs.

Learning Objectives

By the end of this workshop, participants will be able to:

• Understand their role and responsibilities

• Handle difficult people

• Start and end their shifts properly

• Better organize themselves

• Excel at their jobs

Topics covered

1. Beginning the shift

a. Opening the office

b. Relieving another receptionist

c. At the desk

2. During the shift

a. Etiquette

b. Making a to do list

c. Managing the front desk

d. Welcoming, guiding and escorting

e. Managing visits and calls simultaneously

f. Registering

g. Managing appointments

h. Filing

i. Technology to the rescue

3. Ending the shift

a. Organizing pending works

b. Clearing your desk

Duration: 4 Hours