The Customer Focused Cashier
The Customer Focused Cashier
Subjects
- Customer service
- Corporate identity reflection
- Dealing with difficult customers
- Grooming
Summary
This workshop is designed to mould cashiers in to customer focused individuals with a goal to meet customers’ final expectations and be part of a very important aspect of the whole mission, adopt a unified objective, understand customer’s needs at the end of the shopping experience vs. At the beginning, be aware of common problems and address issues in a proper manner all while maintaining loyalty.
Who should attend?
• Cashiers
Covered Topics
1. Objectives
2. First Impressions versus Last Impressions
3. Work Ethics
4. Working by the Book
5. Personality Types
6. Dealing with Difficult Customers
7. Common Problems
8. Hygiene and Grooming
Approach
• Visual/Audio techniques
• Story telling
• Case studies
• Practice
Duration: 9 hours
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