Restaurant Management

Summery

Restaurant Management requires a lot of skill, leadership, patience and knowledge; in this workshop we cover various aspects of restaurant management and more, in order to “manage” people as well as operations, ultimately to reflect the intended image as a professional, all while establishing, operating and maintaining consistently.

Who should attend?

1. Restaurant managers
2. Persons in charge
3. Head waiters

Covered Topics

1. The concept
2. Understanding the identity based on the concept
3. Skills required
4. Team player
5. Training and motivation
6. Coping under pressure
7. Innovation
8. Selling
9. Implementing work schedules
10. Meeting deadlines
11. Controlling the use of the P.O.S
12. Time availability
13. Communication
14. Flexibility
15. Interpersonal skills
16. Customer service
17. Management functions
18. Planning
19. Planting the vision
20. Implementing the mission
21. Choosing the “right people”
22. Organizing
23. Directing
24. Standard operating procedures
25. Designing, using and storing checklists
26. Working by the book (policies and procedures)
27. Collaboration and coordination
28. Distributing the work flow
29. Opening procedures
30. Daily roasters
31. Delegation
32. Testing the menu
33. Service functions
34. Establishing the daily routine
35. Basic of the basics
36. Organizing your staff
37. Studying the menu to formulate on the job trainings
38. Monitoring
39. Verifying
40. Controlling
41. Plan do Check
42. Financial functions
43. Reports
44. Budgeting
45. Analyzing
46. Developing
47. Managing
48. Negotiation
49. Marketing mindset
50. Leadership
51. Building and maintaining effective teams
52. Dealing with difficult employees
53. Giving valuable “useable” feedback
54. Following up on staff’s areas in need of development
55. Counselling
56. What is standardization?
57. Types of standards
58. Internal standardization
59. Records and documentation
60. Kitchen 101
61. Basic food safety
62. Purchasing
63. Controlling inventory
64. Par levels
65. Maintaining consistency

Approach

1. Visual/Audio techniques
2. Story telling
3. Case studies
4. Practice

Duration: 12 hours