Managing Process Improvement

About the Workshop

This workshop is directed to middle and upper management with a minimum of one year in current position with mid-level English language is necessary in order to comprehend the theories and practices.

Learning Objectives

Upon completion of workshop, participants will be able to:

1. Understand the basic components of Processes and their value to effective workflow
2. The ability to analyze current state of the organizational processes and identify the gaps
3. Quantify the change in process and the savings in time and money
4. Redraw the new state process and pick a prototype for implementation
5. Manage the resistance to change for the new state in the organization

Target Audience

This workshop will appeal to the audience mentioned above especially for those inspiring to grow in their positions and develop their skills with particular focus on people in the following positions: Operations, QA/QC, Production, HR, and OD

Topics Covered

1.Proactive Service Excellence

1. Different theories of process improvement
2. Six sigma and its benefits
3. Effective process improvement tools
4. Case study

2.Understanding Process Improvement

1. Process analysis
2. Gap analysis
3. Process evaluation
4. Case study

3.Understanding the current state

1. People process and systems
2. Process governance
3. Mapping the current state

4.Data Collection

a. Conducting observations

b. Data evaluation

c. Presenting data

5.Data analysis methods

a. Understanding Pareto

b. Calculating lost time

c. Demonstrating change

6.Recommending data-driven change

a. Quantifying change

b. Presenting change

c. Drafting method-change scorecards

7.Prototyping

a. Selecting the prototype

b. Implementing change

c. Measuring the gaps

8.Managing change

a. The psychology of change

b. The types of resistance

c. Kubler-Ross change management curve

Duration: 24 hours