Delivery of Satisfaction

About the Workshop

Delivery personnel are the reflection of the establishment they are delivering from to the client

Whether it is food or other items, the job of delivering is subjected to many factors that make it either a successful delivery of one that could completely mess up the relationship the client has with the establishment.

This workshop focuses on the essentials a delivery person should have to be the best at their job.

Learning Objectives

By the end of this workshop, participants will be able to:

• Look good

• Act properly

• Learn the basics of etiquette

• Adopt the best practices in their field

• Not let issues get out hand without supervision

Covered Topics

1. Hygiene and Grooming

2. The Pick up

3. The Vehicle

4. The Delivery Bag

5. On the Road

6. The Drop off

7. In the event of conflict or dissatisfaction

Duration: 6 Hours