Dealing with Difficult People

ِAbout the Workshop

This workshop was designed to equip participants with the needed knowledge to handle difficult people, these difficult people were put in categories in a fun memorable form, which is intended to facilitate identification of types and the techniques required in context.

Learning Objectives

By the end of this workshop, participants will be able to:

• Recognize difficult behaviors

• Identify the roots of the unwanted behaviors

• Decode difficult people

• Improve their listening skills to reach a deep understanding

• Improve their speaking skills to be understood

• Communicate properly and effectively with difficult people

• Use techniques and solutions suitable for each unwanted behavior

• Not let difficult people or unwanted behaviors control the situations

• Take control of the situation and get difficult people to work for/with them

Covered Topics

1. Overview of how to deal with difficult people

2. Realize four intents

3. Communicational Skills

4.Win the Tank

5. Beat the Sniper

6. Deal with the “know-it-all”

7. Control the Exploder

8. Deal with the super agreeable

9. Neutralize the negativist

10.Bring on Board the Indecisive, the Ditherer, the hesitant

11.Deal with the Complainer

Duration: 6 Hours