Black Belt In Face-To-Face Communication

Subjects

1. Communication
2. Interpersonal Issues
3. Face to face communication
4. Verbal communication
5. Non-verbal communication

About the Workshop

Every situation of our lives involves some form of communication; we spend a lot of time and effort in communication with others.

Mastering the skill of communication increases our chances of success in both professional and personal lives.

Any performance improvement in this aspect will directly lead to benefits for your team, your job and your personal life.

Communication skills can be learned and mastered through persistent practice.

Learning Objectives

By the end of this workshop, participants will be able to:

• Understand their communication style

• Understand others’ communication style

• Communicate with awareness of obstacles and barriers to understanding

• Self-perceive and in turn be aware of personal weaknesses and damaging communication

• Adopt best practices in communication and self-develop accordingly

• Enhance their intrapersonal and interpersonal skills with both internal and external customers

Who should attend?

• Anyone with an identified communication related issue

• Front liners whose jobs rely on communication

• Supervisors who want to better their communication within their organization, on all levels

Covered Topics

1. Communications Styles

a. What is an ideal communication?

b. What are different styles of communication?

c. What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?

2. Interacting with People

a. What does it mean to be assertive and how can you achieve it?

b. How to provide feedback to others so they take your word seriously?

c. How can you avoid appearing aggressive?

d. How to use systematic methods to evaluate what you know about yourself and what you know about others?

e. How to learn which areas you need to work on to improve yourself based on other people’s impression of you?

3. Questioning Techniques

a. How to ask the right questions at the right time?

b. How to get what you want and stay friends?

c. How to address uncomfortable issues and prepare others to open up to you?

d. What are the differences between open and closed questions and how can you take advantage of each?

e. How to seamlessly guide a conversation towards the direction of your choice?

4. Misunderstanding

a. What causes misunderstanding?

b. How can you minimise misunderstanding?

c. How can stereotyping affect your communication?

d. How to use active listening to gain rapport and commitment?

e. When should you use first person sentences when communicating with others and when should you use second person?

5. Empathy & Emotional Intelligence

a. What is the effect of empathy on communication?

b. How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?

6. Telephone Skills

a. How to handle phone conversations?

b. How to put people on hold?

c. How to transfer a phone call to someone else?

d. How to end a phone call?

7. Body Language

a. How can you read people through their body language and understand their motives better?

b. What gestures should you be aware of?

c. What are the differences between open and closed body gestures and how do they impact your communication with others?

d. How to spot lies?

e. How to control your voice to get maximum effect?

Duration: 6 hours