Hospitality Etiquette & Professionalism
Hospitality Etiquette & Professionalism
About the Workshop
This workshop is hospitality industry specific; it is designed to develop the knowledge, skills and abilities crucial to demonstrate personal social skills and etiquette
Learning Objectives
By the end of this workshop, participants will be able to:
• Give a good long-lasting impression of them and their establishment
• Lead themselves with etiquette
• Act properly
Covered Topics
1. Social Skills and Etiquette Defined
2. Impressions and Perception
a. Positive first impressions
b. Positive experiences
c. Positive last impressions
d. How are you perceived?
3. Social Skills
e. Name usage
f. Handshakes
g. Self-conduct
h. Courtesies
i. International guests
4. Etiquette of the telephone
5. Grooming
Duration: 6 Hours
Workshop Courses
Introduction to Leadership
Learn the fundamentals of effective leadership and management techniques.
Communication Skills
Master the art of communication in professional environments.
Project Management
Develop skills to efficiently plan, execute and complete projects on time.
Strategic Thinking
Learn to think strategically and make better business decisions.