Business Etiquette & Professionalism

ِAbout the Workshop

This workshop is ideal for those who need to lead themselves professionally and smartly in and out

of the workplace and gain tips for business protocol and multicultural etiquette.

Learning Objectives

By the end of this workshop, participants will be able to:

• Reflect their establishment in the most professional way possible

• Gain tips for good Protocol and Multicultural Etiquette

• Understand Business Etiquette and its role

• Learn techniques for meeting new people

• Explore Telephone and Written Etiquette

• Take the Initiative to Create a Healthy Working Environment

Target Audience

• Anyone looking to lead themselves in a refined manner

• Corporations requiring more professionalism out of their people

• Organizations establishing or working on their image

• Anyone interested in business etiquette

Topics Covered

1. The Golden Rules of Service Manners

a. Definitions

b. Personal Impact

c. Impact Rating

2. The ABC’s of Service

a. Greeting

b. Guiding

c. Escorting

3. Communication Essentials

a. Communication Rights and Responsibilities

b. Boosting Listening Skills

c. Refining Speech

d. Gestures in Non-Verbal Communication

4. Dealing with People Face to Face

a. First Time Guests

b. Who has the Initiative?

c. Judging Seniority

d. Customers Vs. Colleagues

e. Dealing with the Complaint

f. Respecting Confidences

5. The Etiquette of the Written Word

a. Email Etiquette

b. Internal Correspondence

6. The Etiquette of the Telephone

a. The Greeting

b. The Reply

c. The Content

d. The Exclamation

e. Post Holding

f. The Closure

7. Being Courteous to Foreign Business People

a. Different Cultures

b. Ethnic and Religious Differences

8. Business to Business

a. The Main Points

9. Common Problems

a. Traps

b. Blowing the Whistle

c. Amorous Encounters

d. Workplace Rage

10. Grooming

a. Words to Live By

b. Grooming Standards and Code of Conduct

Methodology

• Lecture

• Videos

• Case Studies

• Real life scenarios

• Role plays

• Exercises

Duration: 9 hours