customer servicing

CONSULTANCY

Consultancy covers HR for organizations who would like to establish an HR infrastructure, or to restructure their current HR department. We select one person from the organization who should be dedicated to HR to shadow and empower this person by giving them guidance, tips and techniques to be able to implement the perfect roadmap.

HR Consultancy covers also the following areas: Change Management & Transformation, Organizational Behavior, Organization Structure, Policies & Procedures, Performance Management, Strategic Succession Planning, Job Description, Job Evaluation, Grading Structure, Salary Scale, RASCI Matrix, Competency Framework, Performance Management HRIS.

Consultancy covers also Sales departments in the companies. We observe the sales force on the field, we observe them during their meetings with clients, collect information, train them and suggest corrective actions to help them improve their sales skills and enhance results.

BUSINESS AND MANAGEMENT WORKSHOPS

The Public and Private workshops we offer are under the following categories. For the Private/Customized workshops we constantly develop and update them to match target industries, audiences and professions; they are managed and continuously reviewed by our technical committee.

Customer Servicing
Supervisory, Managerial and Leadership
Administrative and Clerical Skills
Self-Development
Financial Skills
Human Resources
Occupational Safety and Health
Hospitality Management
Sales Skills
Team Bonding
Social Media
Food Safety

Some workshops:
Body Language, Certified Train the Trainer, Conflict Management, Creative Problem Solving, Leading with Emotional Intelligence, Mastering Face to Face Communication, Business Etiquette and Professionalism, Call Center for Success, Effective Telephone Skills, Handling Complaints and Difficult Customers, The Personal Assistant and Secretarial Master Class, Compensation and Benefits, Job Description, Competency Based Recruitment and Interviewing, Job Evaluation and Grading, Learning and Development, Organizational Structure, Employee Handbook and Data, Advanced Management Accounting, Cash Flow and Capital Budgeting, Effective Budgeting, Finance for non-Finance Professionals, etc.

Training Academies for organizations who wish to build their own internal training academies with a list of workshops running during the year for employees along with assessments centers that will lead to the career growth of the employees.

IT TRAINING SESSIONS

We are the pioneer’s IT Training provider in the region where we give the IT Skills necessary for performing information technology jobs. IT training includes courses related to the application, design, development, implementation, support or management of computer-based information systems.

project & process management

We train on the tools, concepts and best practices of the Project from initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time. We also train on the tools and resources for analyzing, defining, optimizing, monitoring, and controlling business processes and for measuring and driving improved performance of interdependent business processes.

assessment tools

Psychometric tools are either done for individuals who would like to be aware of their inner preferences, strengths and areas of development to help them change, or used for groups of people working together to help enhance their communication or for managers to develop their managerial skills.

360 Degree Feedback is done for the employees of companies to collect feedback from others including self to compare results, spot blind spots, understand the current situation in order to set action plans to develop areas of development and improve.

Assessment tools to know Employees Engagement, Employees Values and Motivation, Recruitment and Selection, the employees Behavioral Styles, the level of Emotional Intelligence, the Dynamic Sales IQ, the Learning and Development Styles of employees.

CAPACITY BUILDING FOR NGOS/INGOS

We help individuals and organizations obtain, improve, and retain the skills, knowledge, tools, equipment, and other resources needed to do their jobs competently and perform at a greater capacity.

Some workshops:

Financial Accounting for NGOs, Planning, Monitoring, Evaluating and Reporting for NGOs, Fundraising and Proposal Writing, Project Cycle Management for NGOs, etc.

Coaching Services

Coaching includes one on one coaching, group or career coaching to help individuals be aware of their personal areas of development and strengths and assist them to draw and apply action plans and change.

Team Building Corporate Events

Team Building Corporate Events are organized for companies to enhance their team spirit and bonding, their communication, etc.

Services

CONSULTANCY

Consultancy covers HR for organizations who would like to establish an HR infrastructure, or to restructure their current HR department. We select one person from the organization who should be dedicated to HR to shadow and empower this person by giving them guidance, tips and techniques to be able to implement the perfect roadmap.

HR Consultancy covers also the following areas: Change Management & Transformation, Organizational Behavior, Organization Structure, Policies & Procedures, Performance Management, Strategic Succession Planning, Job Description, Job Evaluation, Grading Structure, Salary Scale, RASCI Matrix, Competency Framework, Performance Management HRIS.

Consultancy covers also Sales departments in the companies. We observe the sales force on the field, we observe them during their meetings with clients, collect information, train them and suggest corrective actions to help them improve their sales skills and enhance results.

BUSINESS AND MANAGEMENT WORKSHOPS

The Public and Private workshops we offer are under the following categories. For the Private/Customized workshops we constantly develop and update them to match target industries, audiences and professions; they are managed and continuously reviewed by our technical committee.

Customer Servicing
Supervisory, Managerial and Leadership
Administrative and Clerical Skills
Self-Development
Financial Skills
Human Resources
Occupational Safety and Health
Hospitality Management
Sales Skills
Team Bonding
Social Media
Food Safety

Some workshops:
Body Language, Certified Train the Trainer, Conflict Management, Creative Problem Solving, Leading with Emotional Intelligence, Mastering Face to Face Communication, Business Etiquette and Professionalism, Call Center for Success, Effective Telephone Skills, Handling Complaints and Difficult Customers, The Personal Assistant and Secretarial Master Class, Compensation and Benefits, Job Description, Competency Based Recruitment and Interviewing, Job Evaluation and Grading, Learning and Development, Organizational Structure, Employee Handbook and Data, Advanced Management Accounting, Cash Flow and Capital Budgeting, Effective Budgeting, Finance for non-Finance Professionals, etc.

Training Academies for organizations who wish to build their own internal training academies with a list of workshops running during the year for employees along with assessments centers that will lead to the career growth of the employees.

IT TRAINING SESSIONS

We are the pioneer’s IT Training provider in the region where we give the IT Skills necessary for performing information technology jobs. IT training includes courses related to the application, design, development, implementation, support or management of computer-based information systems.

project & process management

We train on the tools, concepts and best practices of the Project from initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time. We also train on the tools and resources for analyzing, defining, optimizing, monitoring, and controlling business processes and for measuring and driving improved performance of interdependent business processes.

assessment tools

Psychometric tools are either done for individuals who would like to be aware of their inner preferences, strengths and areas of development to help them change, or used for groups of people working together to help enhance their communication or for managers to develop their managerial skills.

360 Degree Feedback is done for the employees of companies to collect feedback from others including self to compare results, spot blind spots, understand the current situation in order to set action plans to develop areas of development and improve.

Assessment tools to know Employees Engagement, Employees Values and Motivation, Recruitment and Selection, the employees Behavioral Styles, the level of Emotional Intelligence, the Dynamic Sales IQ, the Learning and Development Styles of employees.

CAPACITY BUILDING FOR NGOS/INGOS

We help individuals and organizations obtain, improve, and retain the skills, knowledge, tools, equipment, and other resources needed to do their jobs competently and perform at a greater capacity.

Some workshops:

Financial Accounting for NGOs, Planning, Monitoring, Evaluating and Reporting for NGOs, Fundraising and Proposal Writing, Project Cycle Management for NGOs, etc.

Coaching Services

Coaching includes one on one coaching, group or career coaching to help individuals be aware of their personal areas of development and strengths and assist them to draw and apply action plans and change.

Team Building Corporate Events

Team Building Corporate Events are organized for companies to enhance their team spirit and bonding, their communication, etc.