Hospitality
Hospitality is making your guest feel at home, especially when you wish they were. Known to be one of the most challenging industries, where knowledge, skill, ability, desire and industry specific qualifications are a must, our workshops and courses include but are not limited to:
Off the shelf courses
Signature workshops
Rooms’ Division Excellence Program
Guest Retention Program
Hotel Sales and Marketing
4 Levels in Food Safety
HACCP
Auditing and Inspection Skills
Basic First Aid
COSHH
Safety Committee Implementation
Risk Assessment & Control
Emergency Action Plans
Fire Prevention Plans
Hospitality Project Management™
Restaurant Management™
Quality & Beyond™
Turning Complaints into Business Opportunities
Hospitality Etiquette & Professionalism™
Telephone Skills for Hotel Operators
World Class Guest Service for Front Office Staff™
F&B Service Excellence™
Housekeeping Excellence™
Up-selling, Suggestive Selling, Cross Selling