customer servicing

Customer Service mindset

TOPICS COVERED:

Customer Service Principles
Attitude
Self Perception

Duration: 9 Hours
The Customer Focused Cashier
TOPICS COVERED:

Customer Service
Cashiers (Industry Specific)

Duration
:
 6 Hours

the hospitable receptionist

TOPICS COVERED:

Customer Service
Hostessing (Industry Specific)

Duration: 6 Hours

the kind nurse
TOPICS COVERED:

Customer Service for Patients, Families, Visitors

Duration: 6 Hours

delivery of satisfaction
TOPICS COVERED:

Customer Service for Delivery Agents

Duration: 6 Hours

Viewing difficult customers as potential opportunities

TOPICS COVERED:

Customer Service
Handling Difficult Customers
Handling Complaints

Duration: 12 Hours

The Rapport Builder Server
TOPICS COVERED:

Customer Service
Food & Beverage Service
(Cuisine/Concept Specific) 

Duration
:
 12 Hours

banker essentials
TOPICS COVERED:

Customer Service
Corporate Identity (Position Specific)

Duration: 6 Hours
The hospitable helper
TOPICS COVERED:

Guest Service

Duration: 6 Hours

The competent cleaner
TOPICS COVERED:

Cleaning Industry Customer Service
(Part of Structured Cleaning Scope)

Duration: 6 Hours