Administration and clerical

From general office duties to management of executive affairs, Administration and Clerical Staff are a major part of any company’s human capital; related workshops and courses are based on competencies in this array of business, including but not limited to: 
Verbal and written communication, computer skills, detail orientation, organization, critical thinking, effective time management among others. 
The methodology of delivery may be tailored to be either course or workshop based, virtually instructor led, blended, self learning…
Our off the shelf courses and signature workshops include: 

OFF THE SHELF COURSES

SIGNATURE WORKSHOPS

Administrative Office Procedures 
Budgets & Financial Reports
Business Etiquette & Professionalism 
Basic Bookkeeping 
Call Center Essentials
Emotional Intelligence Essentials 
Handling Difficult Customers
Media & Public Relations 
Meeting Agenda Management 
Networking in and out of the company
Office Safety and Health 

Productivity
Respect in the Workplace
Self Leadership 
Stress Management 
Time Management 
Taking Initiative 
Teamwork 
Telephone Etiquette 
Ten Soft Skills 
Work-Life Balance

POPA – The Perfectly Organized Personal Assistant 
HELLO 
Business Writing for Assistants 
Filing and Archiving 
Effective Multi-tasking 

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